I previously had phosphor scanner plates with Dexis and upgraded recently to the apex digital sensor. Customer service has been great and the sensors give a beautiful image. They are upfront with everything as I was told about fees with Dexis for using different company sensors. Still fairly new to sensor use so we will see over time how well it goes. I would recommend these sensors for newbies like me!
We are a start up office and were looking for the best ways to save money without sacrificing quality. After much research and some recommendations we decided to give Apex sensors a try, and they did not disappoint. They were quick to respond to our questions, shipping the sensors out was fast, and then set up was a breeze. Definitely recommend these sensors to any office.
Installation was easy, little time consuming when taking the x-rays as you have extra steps compared to existing sensor. Picture was of good quality Price was excellent, wish I had gotten a Size 1.
Great products and easy ordering when we need additional products.
Already using the size 2 sensor and have had great results. Decided to get the size 1 for the occasional person who can not tolerate the larger size. Still having great results at such a value price .
The service technician was excellent in both service and knowledge, very helpful with setup, sensors and software. Even helped with questions pertaining to alternative sensor software explaining differences and compatibility.
Update 12/11/2017: Extremely happy with my Apex dental sensors both size 1 and 2. I was originally concerned that the sensors would not integrate well with my Curve software and would be a headache to capture and store but I was quickly proven wrong, everything worked as advertised and better. The image is even better than the Carestream sensors I was previously using. I don’t know if there’s one thing specifically that I could say I enough the most of the sensors but the sheer size of both sensors make the patient extremely happy since they are so thin and small but still able to capture as much surface area as the competitors and the build quality feels strong and well put together. The thoughtfulness that went into the design of the sensors and how to power them with an external usb power supply to ensure correct voltage and the small segment they included as an intermediary between the sensor cable and connect to usb hub to reduce wear and tear directly on the sensor cables lets you know a lot of engineering and thought had gone into these sensors and how they were developed. I would recommend this product to anyone who’s looking for a great quality sensor with great ability to take images simply and quickly without buying into all the white noise of the big brand major sensors that all the companies usually push as “The best sensors.” I would like to extend a big thank you to the team that helped me with all my questions and doubts in making everything a flawless transition and putting any concerns I had to rest. I would recommend this hands down to anyone and would purchase these again as I continue to grow and need more dental sensors.
We are pleased to have a sensor that is more affordable in our practice. The images are comparable to our previous sensor that cost double. We are having minor glitches with its use but this is likely due to our computer. We have very limited hard drive space available
I have the sensor in office use for about one month and we have had nothing but good things to say about it! The sensor is easy to handle and patients are noticing that it is not as thick as the old sensor. Images are clear and high quality. We even printed out an image to see how it would look and there is minimal pixelation. High definition, High quality. I am opening a third location in the spring and will be ordering APEX again!
We recently purchased two sensors due to our other brand sensors died and stopped working. After some trial and error due to OUR software Masterlink has our x-rays looking great! Love the fact that we can use these senors with our current software!! Patients have stated that they even feel better in the mouth and have less of a "digging in feeling".
I have only had the sensor a short time, it is easy to use, & integrated with Eaglesoft easily. I capture clear pictures, patients find it comfortable . Looks like it will be durable & easy to keep sterile.
My review is neutral at this point as I have not yet had a chance to use it. Once I have had a change to use it, I will be able to give a much more comprehensive review. That being said, my experience so far in working with the sales team has been great, as all my questions were answered in a timely manner.
Update 10/20/2017: The shipment came promptly in the mail. The packaging was also done very well in an efficient and professional manner. I like the amount of online and phone support that is available with this product.
The Apex Sensors work great, smooth edges. Easy and comfortable for the patients.
Great product. Enjoying it so far. I have been waiting to go digital for a while, and through this Masterlink club, I'm glad I could. So I'm recommending to other dentists out there planning on making the switch to see if this works for them.
From start to finish this company was very easy to deal with. I called back the sales team 4 times and they answered all my questions thoroughly. The sensors arrived on the day it was promised. The technical support was so easy because they are able to login to all our computers at the same time to install the programs. All the people who helped me were very professional and knew their product
I found that the Apex Sensor is extremely user friendly. While I do not consider myself extremely technologically savvy, I had absolutely no difficulties during the installation process. My staff is looking forward to using this state of the art sensor. The rounded corners of the sensor will be a real plus for patient comfort. The positioning devices are easy to use and manipulate for the various radiographic exposures. The online tutorials provided by the company were very helpful and informative. They covered all the information needed to implement this wonderful technology in my practice setting.
A very smooth process and lots of help from Brian and the whole team at Masterlink. DentalStore123 is easy to navigate and all the prices are upfront with no hidden fees. The set up process was Very easy and so far no complaints 🙂 customer service was friendly and helpful as well. Looking forward to working with this company.
Sharp, clear x-rays and easy to use sensors and accompanying Apteryx software. Very competitive pricing made this an easy choice. Excellent support network, for set-up, installation, and troubleshooting.
Great Sensors! Just started using them last week and already impressed with the Apex and Apteryx combo. Switched over from Gendex/Vixwin. I recommend using all the video training for your office staff, but once it is set up, works seamlessly. They were very accommodating in their installation times and tech support.
Nice packaging, product looks very durable, can't wait to use! Thank you so much for the quick delivery and great customer service.
I was concerned that the sensor would be too thick. The feedback we have received is that the sensor is more comfortable than the traditional film. The image quality is excellent, and It's so nice to have the images almost immediately. I highly recommend this product.
Update 10/23/2017: The Apex sensor is an excellent product. The size and the ease of use are second to none. I am very happy with my purchase and look to use it for many many more years to come. I am hoping to buy another sensor, the next one a size one in the near future.
So far sensors seem to be of good quality... Arrived quickly... Integration works well with previous software.. techs(Sean and Brian) seem to be quite helpful... very professional and easy to work with.... Good customer service
Much thinner than other sensors I have used. For the price, this is no brainer. I have the expensive Gendex sensors and I regret buying these name brand sensors. At the end of the day, go with apex sensors and save yourself a lot of money.
All the representatives made buying and setting up the sensor very easy. The staff was able to adapt to the new sensor quickly and easily. Prices are decent and x-ray takes very good quality pictures.
Brian and Sean in sales were informative and upfront about cost, without trying to push a sale. The Apex dental sensors are much more affordable, easy to use and provide quality images! My team is happy to finally make the switch from scanning to sensors. The install was also easy and fast!
Great Sensors. Would purchase again.
So easy to setup and use. I love the fact that they don't have some ugly, bulky box between the sensor and the usb hub, very clean and sleek. Our patients appreciate the angled corners too. High quality diagnostic images. Will be our go-to sensor for our other practices as well!
Good product and I would buy it again.
Good quality digital sensor for half the price.
The standard package came with everything we needed. Transition was pretty much seamless at an affordable price. There have been no regrets at all!
Very good product. Works as advertised. Customer service was excellent. Good size sensor, fast service and good technical support. Will buy again. Also a very good protection plan offered. The only thing I wish they had was a try before you buy program for piece of mind.
Product was desired size and was very comfortable for my patients. The image quality was on par for what I have seen with other than the price. The price for the sensor was the lowest I have found! I am very satisfied with the product and will purchase from them again in the future.
Awesome product! Amazing prices!!! I am very pleased with the quality of the x-rays this sensor takes and with the accuracy. I also like the software it came with. I would definitely recommend this product to other dental professionals!
Great Value for the price and quality matches up to sensors twice the price. Customer service is great. Fast response to both emails and phone calls. Hope not to use their extended service plan but helps give piece of mind if something goes wrong. Good insurance for $500 a year.
Absolutely love my new Apex sensor. This sensor is a much more affordable digital sensor without sacrificing image quality. Customer service/tech support is great. Installation was a breeze. I'll be a customer for life.
Excellent product, reasonable price and very good quality. I highly recommend to all dentists who is looking for a quality, affordable digital dental sensor. you won't regret it, must buy it, you will love it.
Its easy and precise
Excellent product and great service! Well worth the money.
Excellent sensor, we have been running these for over a year now and the diagnostic resolution is simply amazing. I get to see digital radiographs from other offices when new patients have them sent over; and the ei sensor with the apteryx filter is so much finer in detail. Great communication and support, I am so glad I went this route. Thank you.
5 Star Dental Sensors!!
Works very well and software is easy to use. We are ordering 2 more now.
Product makes taking x-ray more efficient.
Great Sensors! Should have made the switch sooner.
Great product. Excellent service.
Incredible sensors for half the cost. the customer service was excellent and they did all the installs for my office. highly recommended and why pay the high brand name prices when you can get equal sensors from half the price and excellent customer service!!! 😉
We wanted a new sensor that would deliver great quality images and would work with our existing software. We also wanted a company that would provide fast and helpful customer service and product technical support. Ei provided all that. I would recommend this product
So far the image quality far exceeds my expectations.
The sensors were easy to set up, also very easy to integrate into existing software. The person i spoke to over the phone during install was professional and very helpful.
The sensors are working great! Once we had the settings on our x-ray heads set correctly, the image quality was perfect! Thank you
Has been easy to learn the software and the sensors work well.
Amazing quality - by far superior to our previous sensors. And easily integrated into our existing software.
Just installed and used the EI sensors. Went from Phosphorus Plates to the sensors. Great product. Fast and Easy. Install was convenient and simple. Wished I converted years ago. Customer service is great and you can't beat the price.
I have been using XDR sensors for the last 6 yrs.
The EI sensor gives a more crisp image with 35% less radiation!
Great sensors, fast service and competitive pricing!!
Very easy to use!! Takes x-rays clearly, which makes diagnostication easy. Will purchase another one soon!
Service has been exceptional. Every time I had a problem some one was always available to help. Fast and efficient.
Product is great, we just have to get accustom to it.
So far very happy with the Ei sensor. Installation was very easy (we are using it with Curve practice management software, no problem integrating it). Images look great- I've used other more expensive sensors with images that aren't as crisp. No reason to spend more than double when a great product like this exists for less.
We were surprised and pleased with the overall performance and great costumer service, Tom is the best!
Easy to use, durable, high quality, not unnecessary expensive.
Great sensor, clear image, affordable price, excellent customer service, many thanks to Sean for helping us to setup the system! We are very happy! Thanks! five stars!
Great product! Sensors work great with VixWin.
Sensor is working great. Such a relief to find an alternative to Schick's high pricing.
So far so good. Just getting them set up. Are very excited to go digital
Just received my product. Very happy with it so far. Great product, Great technical support
Great support. Awesome product.
I purchased the EI dental adult sensor 3 weeks ago. I have been using it and been very pleased with the quality of the radiographs (amazing details)/ I just went ahead and purchased the pedo (small) dental sensor today . I am looking forward to using it.
I was very concerned about purchasing the above sensors given that I was not aware of the name or the company selling them -- I looked at other sensors such as Gendex and XDR but could not justify the added cost!!! As of today I feel very satisfied and relieved that I made the right decision!
In addition, I have been very pleased with Apteryx X-ray vision. It is a great software with lots of useful features.
I would definitely recommend these sensors to my colleages.
So far it is working beautifully!
I received the EI sensor and Apteryx software in January, and had since switched to digital xray. The learning process was easy, especially with help of Sean Birney. Its great to have an ability to blow up the xray image on the screen to show the patient where decay is.
Easy to use sensors. Good accompanying software program. Great, friendly customer service.
Our new Ei sensors have made it easy for us to jump into the digital imaging world. Great images, easy to use, and at an affordable price.
I recently bought 2 Apex sensors, Size 2 from Tom Birney at MASTERLINK. It worked great with and in my Eaglesoft software .
The X-ray was very clear and the best part it was half price of Patterson price.
I give them 5 ⭐️⭐️⭐️⭐️⭐️ star for product, price and service.
UPDATE 6/22/2017: I have been a customer of Apex sensors for more than 2 years, and just purchased more sensors to my office. The quality and price are unmatchable by the "big boys" companies. I highly know without reservation recommend Apex sensors. Half price folks!!!!.
I have been very pleased with my new sensors. I am just beginning with digital x-rays and my practice management software had never been set up to handle any sensor at all. Sean went above and beyond to help me get everything set up to run smoothly!
Much better resolution and much clearer xrays than we were getting with our old sensor. Would highly recommend!
Great product and great support. As a new practice owner it was fantastic to see such pricing and quality. Masterlink was able to integrate the sensor directly with our existing Dentrix software making for a seamless transition.
Product arrived quickly and works great!
Much thinner sensor and better for pt comfort!
We were concerned that the sensor would be too bulky. Patients are telling us the sensor is more comfortable than the traditional film! The image quality is fantastic! It's so nice to have the images almost instantly! The software is easy to use also. I would definitely recommend this product. We like the fin sensor holder a lot!
Tom was very helpful and my products arrived quickly and as advertised. Comfort has not been an issue.
Great sensor, good customer service. We are very happy to replace our Eva sensor with this one.
Unfortunately I had held off going Digital way too long. I have been looking for land to build a new building....so that was my excuse. I thought we should do it all together, but could not hold off anymore. We decided to implement digital radiography 6 months before the move, thinking it was going to be a nightmare transition. I could not be more wrong ! Masterlink came in, trained my girls, loaded the software and programmed all my computers,provided all the sensor attachments ( Rinn conversions and 2 other types of sensor holders ) , swivel USB's, ..everything you would need. "Business as usual the same day "
Maybe waiting allowed us the get the latest, thinnest,and clearest sensor on the market. The image is AMAZING ! I have compared our sensor images with other offices that have Dexis, Suni, and Gendex....this one blows them away. I don't know if I just got an incredible price, but these sensors are at least 1/2 or more than any others on the market ! All the sensors out there come with some type of yearly warranty program that cost as much as getting another sensor. Ei is less than $500 for ALL the sensors in the office.
As you know, nothing is indestructible when it comes to the girls in the office, however, these sensors and especially the cord, seems like they they may hold up to even that UFC hygienist you have. ! Everything from the personal service, the quality of the sensor and images, to the packaging it comes in, could not be more professional. I am telling you, Ei is the way to go !
We recently changed to the new sensor and we are really happy with the clear images.
Tom he did a great job teaching the assistants how to use the new system. Thank you so much Tom!
Great sensor at an affordable price. High quality image with a very strong cord!