1. Overview:

 

The Apex TWAIN driver facilitates the integration of Apex Dental Sensors into various dental imaging software, enabling users to acquire, adjust, and transfer X-ray images.

  1. Compatibility:

 

The Apex TWAIN driver is compatible with Windows XP, Windows 7, Windows 8, Windows 10, and Windows 11.

  1. Imaging Software Integration:

 

The Apex TWAIN works seamlessly with major imaging software, including Dexis, Eaglesoft, VixWin, XDR, and Curve, provided they support TWAIN devices.

  1. Functionality:

 

The TWAIN driver allows users to adjust image parameters like brightness, contrast, gamma, sharpening, and rotation. It does not function as a standalone imaging system.

  1. SensorCare Support Plan:

 

he SensorCare Support Plan is an annual subscription billed on a monthly basis. By enrolling, you agree to a 12-month commitment. The subscription fee of $29.95 per month will be automatically charged to the payment method provided during enrollment. Billing occurs on a monthly basis, starting from the date of enrollment. After the initial 12-month commitment, the SensorCare Support Plan automatically renews on a month-to-month basis unless canceled. You may cancel the plan at any time after the initial 12-month period. The SensorCare Support Plan covers technical support for your Apex Sensor during the active subscription period. It includes assistance with troubleshooting, software integration, and general inquiries related to the Apex Sensor. The plan does not cover the cost of sensor replacements or repairs. Replacement and repair services are separate and subject to additional charges. The SensorCare Support Plan is non-transferable and tied to the original Apex Sensor for which it was purchased. You may cancel your SensorCare Support Plan at any time after the initial 12-month commitment. Cancellation requests can be submitted through our customer support channels. We reserve the right to modify these terms of service at any time. It is your responsibility to keep your contact information up to date to ensure effective communication regarding your SensorCare Support Plan.

  1. Support Scheduling:

 

Users can schedule support sessions at dentalsensors.com/install.

  1. Support Response Time:

 

Typical support response time is within 24 hours during Monday-Friday, 8 am – 5 pm Arizona Mountain Standard Time.

  1. Updates and Patches:

 

Updates and patches for the Apex TWAIN driver are included with the SensorCare Support Plan.

  1. User Guide:

 

The comprehensive user guide for the Apex TWAIN can be accessed here.

  1. System Requirements:

 

Users must have a Windows-based machine with the latest updates, patches, and a high-speed internet connection.

Note: This support policy is subject to change, and users are responsible for maintaining up-to-date contact information for effective communication.

 

For more information or support inquiries, please contact us through our support channels.